Returns & Exchanges

We want you to be happy with your print. If something is not right, we will make it right.

Return window

You may request a return within 30 days of receiving your order. Items must be unused and in their original packaging.

How to request a return

  1. Email admin@filmartwalls.com with your order number and the reason for the return.
  2. We will reply within 2 business days with a return authorisation and instructions.
  3. Ship the item back at your own cost unless it is faulty or incorrect.
  4. Once received and inspected, your refund is issued within 5-7 business days.

Return postage

Return shipping costs are the responsibility of the customer unless the item is damaged, defective or not what you ordered. We strongly recommend using a tracked service. We are not responsible for parcels lost or damaged in transit back to us.

Exchanges

We do not offer direct exchanges. To change an item, please return the original and place a new order for your preferred option. This keeps processing fast and avoids delays.

Non-returnable items

  • Custom or personalised items.
  • Items damaged after delivery.
  • Frames and hanging hardware already installed.

Damaged or faulty items

If your print arrives damaged or faulty, contact us within 7 days of delivery with clear photographs of the packaging and the item. We will arrange a replacement or a full refund, and we will cover the return postage.

Refunds

Refunds are issued to the original payment method. Your bank or card provider may take a further 5-10 business days to process the credit. We do not refund original shipping costs unless the item was faulty.