Privacy Policy
We respect your privacy. This policy explains what information we collect, why we collect it, and the choices available to you.
Information we collect
We collect information you provide directly, such as your name, email address, shipping and billing address, and phone number when you place an order or contact us. We also collect technical data including your IP address, browser type, and pages visited.
How we use your information
- To process, deliver and support your order.
- To send order confirmations and shipping updates.
- To respond to your enquiries.
- To send marketing emails where you have consented, and to analyse store performance.
- To detect fraud and protect our shop and customers.
Cookies
We use cookies and similar technologies to keep your cart active, remember your preferences, and understand how the store is used. You can control cookies through your browser settings. Disabling them may affect checkout.
Sharing your information
We share information only with the service providers needed to run the store, including payment processors, shipping carriers, and our email platform. We do not sell your personal information.
Your rights
You may request access to, correction of, or deletion of your personal data, and you may object to processing or request a portable copy. You may also withdraw consent at any time. To exercise these rights, email admin@filmartwalls.com.
Data retention
We keep order records for as long as required by tax and accounting law. Marketing data is removed when you unsubscribe or on request.
International transfers
Our studio is based in Germany, so some data is processed outside your country, including the United States, where our providers are located. Adequate safeguards are used for these transfers.
Security
We use HTTPS encryption and restrict access to customer data to those who need it. No system is perfectly secure, but we treat the protection of your data seriously.
Children
This store is not directed at children under 16 and we do not knowingly collect their data.
Changes to this policy
We may update this policy from time to time. The current version is always published on this page.
Contact
Film Art Walls, Lange Reihe 29, 20099 Hamburg, Germany. Email admin@filmartwalls.com.