Refund Policy

This policy explains how refunds are issued and the timeframes you can expect.

Eligibility

Refunds are available for items that are faulty, damaged on arrival, incorrect, or returned in line with our Returns & Exchanges policy.

Refund timeframes

• Change of mind: refund issued within 5-7 business days of the return arriving at our studio.
• Faulty, damaged or incorrect items: refund issued within 2 business days of approval.

Funds appear on your statement 5-10 business days after we issue the refund, depending on your bank or card provider.

Original shipping costs

Original shipping charges are non-refundable unless the return is the result of an error on our part or a defect in the product.

Non-refundable circumstances

• Change of mind after 30 days from delivery.
• Damage caused by incorrect hanging, mounting, or exposure to moisture, direct sunlight or heat.
• Normal variation in colour or tone between your screen and the printed item.
• Personalised or custom items.

Failed or returned payments

If a refund cannot be processed, the card or payment account is usually declined by the issuing bank. We will contact you to request alternative payment details. Unclaimed refunds may be retained after 90 days.

How refunds are issued

All refunds are returned to the original payment method used at checkout. We cannot transfer refunds to a different card, account or payment provider.

Contact

Questions about a refund can be sent to admin@filmartwalls.com. Include your order number and we will reply within 2 business days.